Contact
Write to volodymyr.shyrochuk@gmail.com. Please include the Support ID shown in Settings → Help & FAQ, so that we can find your purchases and readings without any personal details. You can also send an email straight from Settings → Help & FAQ → Email support.
Not a crisis service
Taro is not a crisis or emergency service. Readings are not medical, legal, financial or psychological advice. If you are in danger or thinking about harming yourself, call your local emergency number now. In the app, Settings → Support lines lists people you can talk to.
Common questions
- Does a reading tell the future? No. Taro uses tarot symbolism as a prompt for reflection and for entertainment.
- Do I need an account? No. Taro works without sign-up.
- How do AI readings work? Before the first AI reading, the app explains what is sent and asks for your permission. You can turn AI readings off in Settings → AI readings; classic readings keep working.
- Where is my journal? On your device, and in your device backup. Use Settings → Export backup and Settings → Import backup to move it.
- I bought readings on another device. Reading credits belong to one installation. Open Settings → Move readings from another device, then email the transfer code with your Support ID.
- How do I restore Remove Banner Ads? Settings → Get more readings → Restore purchases.
- Can I get a refund? Refunds are handled by the store where you made the purchase, under its refund policy.
- How do I change my ad and privacy choices? Settings → Privacy choices.
More answers are in the app under Settings → Help & FAQ.
Delete your data
- Open Settings → Delete all data.
- Check what is erased and what is kept. If you might want your journal later, export a backup first.
- Type DELETE to confirm, then tap Delete all data.
This erases your journal, notes and settings on this device and asks our server to erase your readings, reports and usage history. Your remaining reading credits and Remove Banner Ads are kept, because they are purchased goods. For a request by email, include your Support ID. Details: Privacy Policy · Terms of Use.